FREQUENTLY ASKED QUESTIONS

Do you have a question about Baultar Seating Solutions products? Please take a look at our list of frequently asked questions below for answers.
Should you require more information, please do not hesitate to contact us.

  • General

    Can you produce seats with different fabrics?

    Yes. Upon request we can use leather, e-leather, icon fabric, vinyl, etc., in either standard or fire-resistant versions. By default, our seats are covered with thick black fabric.

    Do you develop/design seats on request?

    Sure! The modularity of our seats helps us to adapt our products to your needs. Under certain conditions, it may also be possible for us to develop a new seat for your specific application.

    What is your lead time, from ordering to shipping?

    The time required to complete a project varies. The required time is confirmed at the time of your project quotation.

    Do your products meet market standards, for example fire ones?

    Yes, our products meet the highest standards/requirements. Visit our Products section to obtain more information on this topic. You can also contact us to consult our technical sheets.

    What is the life cycle of Baultar seats?

    We estimate the life cycle of our seats to be 16 years. The modularity of our seats facilitates their maintenance. 

  • Policies

    What is your warranty policy?

    Our usual warranty policy is two years after the shipping date. We invite you to view our limited warranty document to obtain more information on this topic.

    What is your RMA policy?

    Contact our customer service department at mkt@baultar.com to get an RMA number and learn how to proceed.


  • Payment Conditions

    What are your terms of payment?

    For the first order, we ask for complete payment before shipping the order. For subsequent orders, payment must be received within 30 days of delivery.

    What is your shipping and billing address?

    Baultar Mechanical Solutions (Baultar Seating Solutions) is located in Val-Joli, Quebec, Canada. Here is our address: 

    Baultar Mechanical Solutions Inc.

    101 Principale Sud

    Val-Joli, QC  J1S 0H2

    CANADA

    Do you accept credit cards?

    Yes, but for Canadian customers only.

    Is shipping included in the price of your products?

    Our products are FOB Val-Joli, Quebec (Canada).

  • Global Presence

    Are you represented elsewhere?

    To offer you outstanding service, we have representatives located around the world. Here are the coordinates of the representatives who will be pleased to offer you more information about Baultar products.



    Sales Representatives:

     

    USA

    Agent          Paul Frank
    Address   P.O. Box 156
        Lake Delton
        WI 53940-0156
    Phone    +1 (608) 495 5305
    Email   paul.frank@baultar.com

      

    Australia

              logo_grogan.jpg
    Company    Mason Grogan Industrial
    Agent   Brian Glendinning  |  Technical Sales 
    Address   108-110 Carnarvon Street, Silverwater NSW 2128
        PO Box 6286, Silverwater NSW 2128
    Phone   (02) 9364 1708
    Mobile   (04) 0772 9127
    Fax   (02) 9748 2525
    Email   bglendinning@grogangroup.com
    Website   www.grogangroup.com

     

    Brasil

    Companhia        Technomaster
    Agente    Guaraci Hiotte Jr.
    Endereço   Rua São Luiz Gonzaga, 555 - Gr. 201
        São Cristóvão, CEP 20.910-061
        Rio de Janeiro - RJ - Brasil
    Tel.    +(55) 21 2580-4001
    Cel.   +(55) 21 99995-9866
    Email   hiotte@technomaster.net